Privacy Policy
Last updated: February 15, 2026
Overview
Flow (“we,” “our,” or “us”) is committed to protecting your privacy and explaining how we use personal information when you access the Flow website (“Website”) and use the services available on it (“Services”). Revisions to this Privacy Policy will be posted on the Website and effective upon posting. Your continued use of the Services after any revision is posted constitutes your acceptance of the revision. You should review this Privacy Policy periodically and check the “Last updated” date at the top of the document to familiarize yourself with the most recent version of this Privacy Policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information
- Shipping and billing address
- Payment information
- Device usage data (e.g. Flow OS analytics)
- Customer service communications
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing your orders and payments
- Providing customer support and troubleshooting
- Sending product updates and tank maintenance notifications
- Improving our smart reef algorithms
- Analyzing device performance and usage patterns
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or damage. This includes:
- Secure data encryption
- Regular security assessments
- Limited access to personal information
- Secure payment processing
Your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict processing of your information
- The right to data portability
- The right to object to processing
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: official@flow-aqua.com